I.T. Staff / Technical Support Rep
*Candidate must possess at least a Bachelor’s/College Degree in Computer Science, Information Technology or equivalent
*Must have good working knowledge and experience in using the following technologies: VB.NET, ASP.NET, C#, JAVA, Wordpress, HTML, XML, MSSQL, and other programming tools*
*Must know how to develop mobile apps
*Must possess a good working knowledge in rational database management system concepts, technologies and methods
*A good understanding in object-oriented programming/design
*Specializes in Advertising/Media Planning/Real Estate or equivalent
*With good team leadership and communication skills
*Must be self-motivated, fast and accurate, reliable, able to meet deadlines, can work under pressure and multi-task
*Must be willing to start immediately
*Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
*Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
*Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
*Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
*Documents service and installation actions by completing forms, reports, logs, and records.
*Maintains customer confidence by keeping service information confidential.
*Updates job knowledge by participating in educational opportunities; reading professional publications.
*Accomplishes operations and organization mission by completing related results as needed.