careers

I.T. Staff / Technical Support Rep

REQUIREMENTS :

*Candidate must possess at least a Bachelor’s/College Degree in Computer Science, Information Technology or equivalent

*Must have good working knowledge and experience in using the following technologies: VB.NET, ASP.NET, C#, JAVA, Wordpress, HTML, XML, MSSQL, and other programming tools*

*Must know how to develop mobile apps

*Must possess a good working knowledge in rational database management system concepts, technologies and methods

*A good understanding in object-oriented programming/design

*Specializes in Advertising/Media Planning/Real Estate or equivalent

*With good team leadership and communication skills

*Must be self-motivated, fast and accurate, reliable, able to meet deadlines, can work under pressure and multi-task

*Must be willing to start immediately

 

RESPONSIBILITIES :

*Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.

*Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

*Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

*Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

*Documents service and installation actions by completing forms, reports, logs, and records.

*Maintains customer confidence by keeping service information confidential.

*Updates job knowledge by participating in educational opportunities; reading professional publications.

*Accomplishes operations and organization mission by completing related results as needed.

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